ATU Survey – African Telecommunications Union

ATU Stakeholder Engagement and
Meeting Experience Survey

Purpose

The African Telecommunications Union (ATU) is conducting this survey to understand delegates’ experiences during the ATU Conference of Plenipotentiaries and the related meetings, held from 16th to 24th July 2026. The findings will support improvements in communication, access to information, meeting organization and participant services. - The survey should take approximately three minutes to complete. - Responses will be treated confidentially and analyzed collectively.

Instructions: Tick the response that best represents your experience. Where a rating scale is provided, tick one response for each item.

1. Which category best describes your relationship with ATU? *Please select one response.Member State representative: Ministry responsible for telecommunications or digital affairsMember State representative: National regulatory authorityAssociate MemberInstitutional partner, regional organisation or observerAcademiaPrefer not to sayOther ATU stakeholder:

3. What was your mode of participation *Please select one response.Fully Physically presentFully VirtuallyAttended some sessions physically and others virtually

4. How satisfied were you with ATU’s communication and provision of information (Pre-event, During the event and Post the event)?

Please rate each item using the scale below. Select “N/A” where you did not use or experience the service.

1. Very dissatisfied | 2. Dissatisfied | 3. Neither satisfied nor dissatisfied | 4. Satisfied | 5. Very satisfied

Availability of meeting documents before and during meetings *1. Very dissatisfied | 2. Dissatisfied | 3. Neither satisfied nor dissatisfied | 4. Satisfied | 5. Very satisfied12345N/A

Availability of general information about meetings or activities *1. Very dissatisfied | 2. Dissatisfied | 3. Neither satisfied nor dissatisfied | 4. Satisfied | 5. Very satisfied12345N/A

Communication of changes to the programme, venue or logistical arrangements *1. Very dissatisfied | 2. Dissatisfied | 3. Neither satisfied nor dissatisfied | 4. Satisfied | 5. Very satisfied12345N/A

5. How satisfied were you with the organization and delivery of the ATU meetings or activities you attended?

Please rate each item using the scale below. Select “N/A” where you did not use or experience the service.

1. Very dissatisfied | 2. Dissatisfied | 3. Neither satisfied nor dissatisfied | 4. Satisfied | 5. Very satisfied

6. Special ATU Partnership Sessions

NB: The ATU Partnerships Sessions included: ATU-NCC Heads of Regulators Session, ATU-GSMA Digital Summit Workship, ATU-Rifen Gender Digital Inclusion session, ATU-TowerCos Session and ATU-GSMA Ministerial Round-Table

Please rate each item using the scale below. Select “N/A” where you did not use or experience the service.

1. Very dissatisfied | 2. Dissatisfied | 3. Neither satisfied nor dissatisfied | 4. Satisfied | 5. Very satisfied

Importance of inclusion of partnership sessions as part of meetings to support the Union’s mission *1. Very dissatisfied | 2. Dissatisfied | 3. Neither satisfied nor dissatisfied | 4. Satisfied | 5. Very satisfied12345N/A

7. Optional Comment

What is the most important improvement ATU should make to its meetings, partnership sessions, communication or participant services?